#BulldogOnTheJob: Karissa

Editor’s Note: We’re trying something new this year. We are interviewing various UMD Alumni about how their experiences at UMD have impacted their professional lives. They will also be giving their advice for being successful out there in the real world.

Name: Karissa Hendricks
Major: Human Resource Management
Minor: Communication
Grad Date: December 2013

Organization, title, and a brief synopsis of what you do.
I work for maurices as the HR Coordinator on the Human Resource Business Partner team. In this role, I am responsible for local networking and outreach which includes attending career fairs, coordinating job shadows and group visits, and conducting informational interviews. I am responsible for the start to finish recruiting for temps, interns, and entry-level positions, as well as the onboarding of new hires. I am also responsible for various compliance related tasks such as unemployment. My favorite part of my job is that I am always presented with new things to do and projects to work on – there is something new every day!

Karissa BOTJ

Karissa recruiting for maurices at the Spring Head of the Lakes Job & Internship Fair.

What were the jobs, opportunities, and/or classes you had that led to your current role?
I originally went to UMD for Marketing, but after taking my HR Principles class I realized that HR was more in line with my interests. A later internship in HR solidified my decision to change majors. I grew up in the Twin Ports area and always wanted to work for maurices. About a month before graduation, I attended the UMD Alumni Networking Night determined to talk with a representative from maurices. Our discussion went well, and a few weeks after the event the Recruiter called me and told me about a temporary opportunity available at maurices in the Human Resources Department. I jumped at the opportunity and began working at maurices two weeks before I finished classes. Since accepting that temporary position, my job is no longer temporary and has continued to evolve.

What do you know now that you wish you’d known prior to entering your role/field?
Something I wish I would have known, and taken advantage of, is being more involved while at school. There are so many opportunities available and clubs to join. I joined the Society of Human Resource Management (SHRM) my junior year and had so many great opportunities to learn from professionals in Duluth, I just wish I would have done it sooner!

Karissa BOTJ Quote

What career advice do you have for students wishing to enter your field?
My advice would be to just put yourself out there. I know that it sounds cliché, but the best things really do happen when you step outside of your comfort zone. I would also add to say “yes” to every opportunity you are given – even if it is not exactly what you want to do. This will help you figure out what you like and don’t like. Plus, it will demonstrate your willingness to work hard, which will not go unnoticed!

Take advantage of the amazing resources that are available to you, especially at Career & Internship Services, which offers resume and cover letter review, interview prep, and more! These resources are free and will help you be prepared and confident when applying for jobs. The sooner you start this, the better. Also, be sure to attend career fairs and networking events and be prepared and confident when approaching employers. Even if you are not looking for a position immediately, forming relationships with employers will be to your benefit when you begin your job search.

Anything else you want to add about your time at UMD, or since, that greatly impacted where you are now?
I loved going to UMD and attending LSBE. It is a great school in a great community. I knew that I wanted to stay in Duluth and feel so lucky that I was able to do that. I think that going to school at UMD helped make that happen as I was able to form connections in the community. Through working in HR at maurices I have had several opportunities to return to campus for presentations and career fairs and I am always SO impressed by the caliber of students I talk with at UMD.

Interested in maurices? Check out their Careers page

#BulldogOnTheJob: Emily

Editor’s Note: We’re trying something new this year. We are interviewing various UMD Alumni about how their experiences at UMD have impacted their professional lives. They will also be giving their advice for being successful out there in the real world.

Name: Emily Purvis
Major: Psychology (with focus in Industrial/Organizational applications)
Grad Date: December 2013

Organization, title, and a brief synopsis of what you do
Essentia Health, Content Management Specialist. My job is a mix of content management, graphic design, web design, and communication management. I manage the HR related pages of the employee intranet as well as create documents, images, and videos relating to HR topics such as benefits, payroll, retirement, etc. I also develop internal resources to assist the HR department document their processes and streamline their work.

What were the jobs, opportunities, and/or classes you had that led to your current role?
During my undergraduate in interned in an HR office. That experience helped me be hired as a temp in Essentia’s HR office. Because of my temp role, I then was an excellent candidate for a role that opened up in their call center. While in the call center, I learned many aspects of the HR department, which in turn prepared me for my current role.

What were some of the lessons you learned while on-campus at UMD you’ve incorporated into your professional life?
GET INVOLVED! I attended numerous on-campus events and was part of multiple campus groups, some fun and some professional, but all involved getting to know new people and making connections. Networking is essential in a professional career.

ASK QUESTIONS! When you are new in the field there are things you aren’t going to know, just like in a new class. Don’t be afraid to ask how something works or why it’s done that way. Most people are happy to share their knowledge with you!

What career advice do you have for students wishing to enter your field?
Communication is rapidly evolving – having knowledge of coding is becoming more and more essential to a designer’s toolkit. Having to wait for a coder to get back to you can severely delay progress, so if you can at least learn the basics, it will go a long way.

Anything else you want to add about your time at UMD, or since, that greatly impacted where you are now?
My degree was in psychology, yet I work in more of a digital communications role that focuses on HR content. Your degree is important, but your experiences are equally important. Make sure you find experiences that match where you want to go in the future or create them within your job where possible. For example, my role in the HR Service Center at Essentia did not include creating job aid documents, but I wanted to create them for some of my processes, so I started creating them in my spare time. My supervisor noticed and liked them, so I made more. That experience directly aligned with my current role and made a huge impact during my interview because I had past work to show them.

Read other #BulldogOnTheJob stories!

Interested in Essentia Health? Check out their employment page.

Communication vs. Communications

By: David

I can recall back to my newbie days in the office and having my resume reviewed during Resume Drop-Ins. One time, in particular, was when I had my major listed as “Communications” and how I should remove the “s.” At that time, I thought to myself, “does it really matter?” Two years later, as a veteran peer educator and senior in my COMM major I have come to realize, “YES! It does matter, it matters A LOT actually.” It’s crazy how one single letter can change the entire meaning and context of one word. If you have read this far, I’m assuming I have caught your attention? If so, read on! If not, read on!

To start off with the basics, the word “communication” differentiates from “communications” in terms of the channels that we actually send and receive messages. One of the many ways that communication is defined is “the means of connection between people or places, in particular,” (Source, definition #2) On the other hand, communications is defined as “the means of sending messages, orders, etc., including telephone, telegraph, radio, and television,” (Source, definition #6). Can you tell how the two are different?

Now that we have defined the two, let’s dive in deeper to better analyze how the two are completely worlds apart. To start off, the main difference between the two is how we actually communicate when we talk about these two concepts. When we talk about “communication,” we are talking about human interaction, people to people, and the real world, BUT when we talk about “communications,” we are talking about the media, the internet, and the digital world. Here are some examples as to how the two differ:


  • Interpersonal Communication
  • Intercultural Communication
  • Rhetorical Communication


  • Comcast Cable Communications
  • Charter Communications
  • Direct Communications (Direct TV)

Why is this an issue? Well, when students say that their major is Communications, some folks will imply that they are studying media, journalism, technology, but in reality they mean to say that they are studying Communication: human interaction, rhetoric, communication methods and inquiries. Now that we have defined and differentiated the two let’s move on to the final piece of the puzzle, the denouement (final result, outcome, you get the picture).

Now that we know the definition and difference between the two, let’s conclude and attempt to find a moral of the blog post here. You see, I didn’t write this blog post just because it grinds my gears every single time when students say their major is “Communications,” nooo, why would I do that? (Insert sarcastic remark here.) On a serious note, I think it is crucial that we know the difference between the two words to maintain some sense of credibility and understand how it affects us. When conversing with professors or professionals, it’s nice to have some sense of credibility in what we say, therefore, by knowing the difference between the two terms it can hopefully bolster our credibility. It’s a blessing and a curse to know the difference between the two terms, and in the long run, it is most beneficial to understand how these two differ to better perceive the field of communication/communications.

“D” End
Before closing, I would like to share how this has affected me in my professional career.

As an undergraduate student aspiring to go to graduate school, I have seen significant changes depending on what I type in the search bar. By typing in “masters programs in communications,” the programs that appear in the Google search are all related to technology, media, and journalism. On the other hand, I find my intended results when typing in “masters programs in communication.” When looking for graduate programs in the field of Communication, I think it’s critical students know the difference between the two terms to better filter graduate programs.

On a closing note, the realm of communication is one that occurs in all life forms. Whether a  teenager is contacting their crush the first time, a lost whale calf calling out to its mother, or even a spirit trying to get its buddies to scare the crap out of people, the art of communication is all around us. Stick around for future posts as I will be writing more about the realm of communication. Enjoy the weather and as always, stay gold my friends!

Read David’s other posts

The Art of Communication: What Can I do With It?

By: David

Editor’s note: Since the Communication major is so broad, we are highlighting your options with the major in multiple posts. Take a look at What can I do with a Communication Major for information on working in Higher Education, Law, and Non-Profits.

“The act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, or feelings to someone else.” What does this actually mean? Well, according to Merriam-Webster Dictionary this is the definition of Communication. We live in a world where we spend every second of our lives communicating. The topic of communication is so broad that I could go on and on talking about the topic. The same goes for the area of study as well. Communication studies is a very, VERY broad area of study and is growing at a very rapid rate. In today’s blog post, I’ll be talking about the wonderful topic of Communication, whether you’re a Comm major, minor, or just a daily reader I hope this insight helps you in your studies and daily activities.

Art of Comm

What can I do with a study emphasis in Communication?

The common question that most people typically have is, “What can I do with a Communication degree?” Well my friends, there is no definite answer to that because the field of Communication is just so broad! As Whitney had mentioned in her last blog post, some possible areas that you could go into with a Communication degree are higher education, non-profit organizations, or law. With those areas being the common fields that most scholars go into, there are still many, many more fields out there as well. Some of these fields may consist of business, marketing, government and social services, broadcasting and journalism, healthcare, human resources, and the list goes on and on and on. At the end of the day there is no definite route for a Communication graduate nor is there a definite route for a Chemical Engineer, Historian, or Graphic Designer. What I’m trying to say is that a certain degree doesn’t and shouldn’t define your entire life path, it’s just a good place to start.

Now if you know where you would like to specialize with your Comm degree then that’s great! Your minor and having an internship or specific job in a communication area are great ways to do some of that specializing. Having a game plan and alternative options is always a nice way to secure your future, but if you are anything like me, then you shouldn’t be scared of the future. When I say “anything like me” I’m talking about those who like to “go with the flow” or just being open to anything and everything. Though I typically try to plan for my future, I favor the idea of being open to new opportunities and experiences. I still don’t know what I want to do after college with my Comm degree yet, but with the experiences that I currently have I feel confident that I’ll end up in a career that I feel highly passionate about. In the end, your experiences will be the key to you finding your dream job. Our experiences are what shape us to be who we are and who we want to be and with an endless amount of possibilities in the real world it really is a great day to be a Communication scholar.

Of Possible Interest: 

Read David’s other posts

What Can I do with a Communication Major?

By: Whitney

The field of communication is so broad that some people may shy away from it because there is no set career pathway. Others love the endless possibilities of this major offers. Either way, it is nice to have an idea of what types of career pathways you can choose from when you decide to pursue a degree in communication. Especially since the field of communication is growing rapidly. Some of the different areas that I will talk about in this post that you could potentially work in with a degree in communication are: higher education, law, or non-profit organizations.

Comm Major 1

There are several positions in higher education such as teaching and research that are quite obvious you can do with a degree in communication, and there are other positions that are a little less obvious such as student support services. There are many great positions in offices such as admissions, financial aid, and student affairs that look for people with a strong communication background. A great way to prepare for a position in higher education are to get involved around campus whether it is in the residence halls, student organizations, or orientation programs. There are many leadership and organizational gained through positions like these and it will reflect strongly on your resume no matter which profession you end up choosing. In higher education, it is especially important that you also gain experience working with people from diverse backgrounds. Taking a class such as intercultural communication or studying abroad are great opportunities to show your openness to working with people from diverse backgrounds and you have some experience working with cultures other than your own. Another great place to gain experience working with people with diverse backgrounds is to get involved in your campus’s Multicultural Center or in the community.

Many communication majors will go into the field with the hopes to go into the field of law.  One downside to choosing to go into this field with your communication degree is that you will most likely have to go to law school and take entrance exams such as the Law School Admission Test. If you don’t want to do these things, law might not be the path for you. The plus side is that there are several different jobs that you can get with a law degree other than being a lawyer in a court room. For instance you could work for a non-profit or public interest group or as a mediator in various settings. Different employers include law firms, universities or colleges, or legal clinics also look to hire lawyers. Some tips for getting into law with your communication degree is to choose a minor based on what type of law you would like to go into. For instance if you want to go into corporate law, a business minor might be a good choice.  If you want to spend more time in the courtroom, it would be a great idea to get involved in a debate team to gain some experience. Finally, as with any major, it would be a great idea to try to shadow someone in the field to make sure that this is the direction you would like to go.

One area that also loves people with a strong communication background is the non-profit field. The types of positions you might be hired for are management, writing or editing, public relations, and the list goes on and on! To get a position in one of these positions some background in psychology or sociology is always a great idea. Again getting involved in the community is a huge plus when trying to land a job at one of these positions. Chairing a committee or taking on some sort of leadership position are great since a lot of positions (not all) that are available are management-type positions. When looking at working for a non-profit organization it is very important that you do your research and make sure that your values and beliefs align with the values and beliefs of the non-profit. If you know that you want to work for a certain non-profit organization, doing some volunteer work with that non-profit can give you a foot in the door to explaining how you know that your values align with their values and why you want to work for them!

If you don’t know what area of communication you want to go into, it can be hard to know what you can do to prepare for your future job. It’s the double-edged sword of the communication major. You can do so much, and yet, nothing is really clearly defined for you. Developing transferable skills and getting involved on or off campus are critical steps to helping you choose that path in communication you want to take. Exploring your options is also a critical part of knowing where you want to go with your major. By exploring your major you can see what you would be interested in and what you don’t ever want to do. The possibilities in the world of communication are endless!

Of Possible Interest:

Read Whitney’s other posts

Preferred Methods of Communication

By: Michael

In today’s technological society communication is easily accessible at virtually any given moment. People are able to remain connected even across seas. Given this, there is a surprising social phenomenon that I’ve noticed lately, especially during the transitional progress of my college career. That phenomenon is the increasing annoyance of the traditional phone call. In fact, even in the work place, communication is starting to trend more to other immediate forms of communication such as e-mail. This trend is starting to cause confusion among job seekers and employees on when to use the appropriate forms of communication.

It is becoming more common to schedule a phone call instead of spontaneously calling and/or leaving a voicemail. If you think about it, this makes sense. Phone calls can be intrusive and annoying if you are not expecting them and it is pretty customary to provide specific call time for others who are trying to contact you. Today’s technology causes us to communicate on a highly macro level, even at an inter-office level. Many employees report receiving an average of 150 e-mails a day in the business field! From my perspective, working in an office setting even as an intern/entry-level employee, I would receive an average of 10-15 emails every couple of hours. Can you imagine if all those messages were delivered by phone call? The efficiency of e-mail also allows for prioritization and selectivity. In other words, messages get filtered through.

As you can probably tell, there are some specific etiquette tips that need to be remembered when it comes to communication in the work force, whether it be contacting an employer about a job, communicating in the office, or in some cases, communicating in general. Here are a few examples:

  • If you receive a voicemail asking you to give a call back, do so. DO NOT RESPOND BY E-MAIL. Likewise, if you are the one leaving the message, be sure to leave a time that you can be reached. There is nothing more annoying than playing phone tag when you are trying to hear back on a job offer.
  • E-mails are intended to be short, quick, and to the point. If you are intending to have a conversation through e-mail, you are doing it wrong. A good e-mail has all the questions or memos you need in one message.
  • Don’t call someone more than once in a short period of time. If you have to leave a message, do so and wait for a call back. Depending on the urgency of the situation, use your judgment to determine if it has been long enough to inquire again (typically wait 1-2 days).
  • Don’t make inter-office phone calls when e-mail would suffice.
  • Consider before leaving a voicemail. Then consider again. It might be easier for both you and the recipient to just send an e-mail.

While I might disagree with the trend towards digital communication over personal, it is an important aspect while job seeking or being in the workforce. Hopefully this helps answer some questions about proper professional communication.

Related Article: How to Stay Professional on Your Mobile Phone

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Everyday Communication

By: Justine [Harmony | Communication | Futuristic | Empathy | Achiever]

Think back to your last job interview. What were the questions that you seemed to struggle the most on?  Strengths and weaknesses are often inquired about by the interviewer because they want to know more about how you describe yourself and possibly how you fit into the company.  Although it seems to be one of the hardest interview answers to formulate, in this blog post I will focus on my strength of  communication.

Last year when I began working in the Career & Internship Services office I took the StrengthsQuest assessment for my first time and communication came up in my top 5 strengths, which personally I found to be surprising. I had never considered myself to be overly confident with speaking and similar to many others, I was also not a huge fan of public speaking. So as I reflected about how this strength fit into my life I began to realize that communication has always been a significant part of my life.

Communication is one of many universal skills that are key to success in any career field.  Although many people have different thoughts when explaining the role of communication, the truth is that it exists in many forms. Communication takes place between coworkers, supervisors, and of course, during presentations.  Nowadays communication can also involve technology through email and texting. Managing the different methods and means of communication can be overwhelming. Even with it being one of my top strengths, communication in the form of public speaking hasn’t ever been my favorite thing. Over the past year I have been actively trying to develop this strength through class presentations, Career & Internship Services’ workshops, and other endeavors with much success. It’s true that the more you practice a skill the easier it becomes.

It’s been over a year since my first encounter with StrengthsQuest revealing communication to me. Just recently I decided to revisit the assessment and after taking it a second time I found communication to be my number one strength within my top 5.  This was very inspiring to me. From a year ago not even realizing that communication was a strength, to practicing and fully embracing it over the past year, has now made it my number one asset! StrengthsQuest is a very valuable tool and has helped me to not only realize strengths that I didn’t know I had, but also has helped me focus on improving a strength that I will be able to use in any area of life.

Read Justine’s other posts

Other StrengthsQuest posts